FAQs
Where are your bees located?
Our bees move locations every 4-12 weeks depending on what native trees are in bloom at that time of year. Our bees are almost exclusively located within the New England North Western region of NSW. The exceptions to this are when they join in the Southern Hemisphere's largest livestock migration to pollinate almond orchards in southern NSW for 3-5 weeks. During times of severe drought, bushfires, floods or other uncontrollable circumstances, we will relocate our bees to a safer area which may not be in the New England North West region of NSW. We love our bees and have a duty of care to keep them safe.
Do you only sell your honey? Or are you reselling other beekeepers honey?
All honey packaged under our Wall's Honey Co brand is honey harvested by our family from our family beehives. We do not resell any other beekeepers honey. When you buy from us you can be 100% certain of the provenance of your honey. Our honey is extracted from our combs in our hives, is coarsly filtered to remove large particles, then is bottled and sold. We know where the honey has been in every step of this process. That is the beauty of buying from your local beekeeper.
My honey has crystalised in the jar - does this mean it's no longer fresh or has spoiled?
Great question! When honey begins to crystallise in the jar it is still 100% delicious, fresh and edible! I love crystallised honey as it isn't as messy when I add it to my cuppa or spread it on my toast. But we totally get that everyone has different preferences for what they like. If your honey has crystalised and you would like it to return to its runny state, simply fill your kitchen sink with warm water and sit your jar in it for at least 30 minutes. Alternatively, you can sit your jar in the sun or in another warm spot.
Why has my honey crystalised? Supermarket honey doesn't do that!
Raw (unheated) honey from most Australian native blossoms will crystalise. This is a natural process! Honey that doesn't crystalise but is from a flower that produces honey that would normally crystalise has undergone a process where the honey is forced through a micron filter at very high pressure to remove any naturally occurring crystal particles. This process also removes the "good bits" in honey and is not something that our family business can support in good conscience. When honey is exposed to cooler temperatures, like those we experience in the Australian Autumn, Winter and Spring seasons (or if you store your honey in the fridge) then the crystallisation process will occur sooner.
Where should I store my honey?
We recommend storing your honey in your pantry with the lid sealed tightly and at room temperature. Storing your honey in the fridge will speed up the natural crystallisation process and doesn't add any extra protections to your honey. Stored correctly, honey never spoils. Always using a clean knife or spoon also helps keep your honey fresh and delicious. Cross contamination with butter or breadcrumbs may reduce the life span of your honey.
What is in your beeswax wraps?
Our beeswax wraps are handmade by us at our workshop just outside of Tamworth, NSW. The wraps are made on a premium cotton fabric base and coated in a specially curated mixture of our own beeswax, organic coconut oil & pine rosin. The beeswax has natural antibacterial and antifungal properties, the organic coconut oil gives the wraps flexibility and the pine rosin makes the wraps sticky.
My beeswax wrap isn't sticking to itself!
If you haven't used your wrap in a while, or if it's been in the fridge or it's a cooler day, you will need to rub your wrap between your hands and fingers to warm up the beeswax coating. Once you warm it up the mixture will become malliable and sticky again.
My beeswax wrap has seen better days.
Don't bin your wrap just yet! You can place it in your oven on a baking tray lined with baking paper on the lowest temperature setting. Keep a close eye on your wrap and once the wax mixture has melted, remove the baking tray from the oven carefully (as it will be hot!) pick your wrap off the baking paper by the corners carefully, wave it in the air until it has fully cooled. And voila! Your wrap should be refreshed and looking like new.
Eventually, it will be time to say goodbye to your wraps and get new ones! But don't throw them in the bin - your wraps are compostable! So put them into your compost bin, or if you don't have one of these you can bury it in the ground to decompose naturally.
How long will my beeswax wrap last?
With correct care, your beeswax wrap will easily last 12 months. It is recommended that you replace your beeswax wraps annually.
How do I clean my beeswax wraps?
After use, rinse your wrap in cold water and wipe off with a soft cloth. Dry flat. Do not use hot water - this will melt your wrap. You can use a mild soap or detergent if you choose.
Is there anything I shouldn't use my beeswax wraps on?
As you cannot sterilise your wraps with hot water you must not use your wraps on raw meat or seafood, or on excessively wet items (such as jelly).
Where are your items made?
All of our items are made, packaged, bottled and labelled by hand in our workshop located around 10 minutes from Tamworth, NSW
Can I change my order once it has been shipped?
Unfortunately, once your item has been marked as shipped it has already left our workshop. If your item has not been marked as shipped please contact us asap at wallshoneyco@gmail.com and if your item has not left our workshop we will do everything we can to amend your order.
Do you ship internationally?
Unfortunately, we do not ship internationally at this stage.
When will my items be shipped?
Your items will be shipped within 5 business days from receipt of your order, often sooner! If there are any delays to your order we will contact you via email to advise you of the ETA. If your order is needed urgently please advise us in the notes section or on wallshoneyco@gmail.com and we will endeavour to expedite it.
Who ships my order?
Your order is shipped via Australia Post parcel postage service, unless otherwise stated.
Can I track my order?
Once your order has been shipped you will be given a tracking number that you can use to track your order through the Australia Post website.